Limited Warranty


The nuvoH2O Salt-Free Water Softeners are so dependable that you can count on enjoying healthy, salt-free softened water. In the unlikely event that you have trouble with your softener, nuvoH2O will, at its option, repair, modify, or exchange it at no cost to you within 5 years of purchase date. This limited warranty is fully transferable with the sale of your house. To qualify for the limited warranty use only genuine replacement cartridges from nuvoH2O. Installing this system in direct sunlight or unprotected outside your home will VOID this warranty. nuvoH2O is not responsible for damages incurred due to improper installation. Please see our Policies page for all terms and conditions related to our limited warranty.



Return Policy


You may return items in accordance with the Returns instructions that accompany your product shipments or, if you are uncertain about your right to return the product, you may also call Customer Service for assistance.

All returns must be accompanied by a Return Merchandise Authorization (RMA) number issued by nuvoH2O within the warranty period. Please contact Customer Support with complete customer and order information to obtain an RMA. All returned merchandise must be received within 14 days from the date the return is initiated. All merchandise must be returned, freight prepaid. If unused, merchandise must be returned in its original factory packaging. All refunds will begin processing within 5 working days of the receipt of the product.